Introduction:​

The Grievance Redressal Cell (GRC) of Gems College is committed to upholding transparency, fairness, and justice within our educational institution. We understand that grievances may arise from time to time, and we are here to provide a systematic and impartial mechanism for their resolution.

Objectives

The primary objectives of the Gems College GRC are as follows:
- To ensure a harmonious and respectful environment for students and staff.
- To address concerns related to academic matters, student affairs, or any other college-related issues.
- To promote open communication and trust among all members of the college community.
- To safeguard the rights and interests of students and staff.

Composition

Our GRC is comprised of dedicated members representing different departments and functions within Gems College. The cell is led by a Chairperson and includes faculty members, administrative staff, and student representatives. This diverse composition ensures a comprehensive approach to grievance resolution.

Types of Grievances:

The GRC handles a wide range of grievances, including but not limited to:
- Academic issues, such as examination-related problems, grading disputes, or curriculum concerns.
- Student welfare matters, including complaints about hostel facilities, harassment, or unfair treatment.
- Administrative issues, like disputes related to fees, admission processes, or college policies.

Grievance Submission Process:

Individuals can submit their grievances through:
- An online portal accessible through our college website.
- Physical grievance forms available at designated locations on campus.
- Direct communication with GRC members.

Confidentiality:

We guarantee the confidentiality of all grievances and protect the identity of complainants to the fullest extent possible. We encourage individuals to come forward without fear of reprisal.

Investigation and Resolution:

Upon receiving a grievance, the GRC conducts a thorough investigation, involving all relevant parties. We aim to resolve grievances in a timely and fair manner, and we communicate updates to the complainants throughout the process.

Communication::

Our commitment to transparency ensures that all parties involved are informed of the outcome of the grievance process. We believe in providing clear explanations and solutions.

Appeals Process:

If a complainant is dissatisfied with the resolution provided by the GRC, they have the right to appeal to a higher authority within the college.

Regular Reporting:

The GRC publishes periodic reports summarizing the grievances received, actions taken, and any systemic improvements made as a result.

Training and Awareness:

We conduct training sessions and awareness programs to educate students and staff about the grievance redressal process and their rights.

Continuous Improvement:

We continuously review and enhance our procedures based on feedback and evolving needs to better serve the college community.

Contact Information:

For any grievances or inquiries, please feel free to contact the Gems College Grievance Redressal Cell at [Contact Email/Phone Number].

The Gems College Grievance Redressal Cell is dedicated to ensuring that our institution remains a place where all individuals can voice their concerns and seek resolution in a fair and respectful manner. Your feedback and concerns are valuable to us, and we are here to address them effectively and with integrity.